Visitor dissatisfaction with the explanations of the works is compounded by the lack of translation into English on physical signs, which is only available through QR codes, which are not widely used due to various factors such as fear, technological barriers, and lack of uniform integration into exhibitions. The museum seems to ignore complaints from international visitors, contributing to a feeling of exclusion by this audience.

Furthermore, there is a disconnect between interest in the museum building and the lack of information available to visitors about it. While some directors seek to display objects in isolation, separated from the space, the lack of contextualization creates a perception of lack of cohesion in the overall experience.

Lack of resources presents an obstacle to translating information, and explanations of the works are limited in their physical accessibility, whether due to the format of the signs, their location, lighting, or contrast. Information about workshops and activities is exclusively available on the website and Instagram, excluding visitors who do not have access to these platforms or who prefer a more tangible experience during their museum visit.

The experience in the museum's rooms is marked by inconsistent lighting that adapts to the conservation needs of the objects but often hinders the visibility of important elements due to reflections. This situation has generated contradictory opinions among the public, which is affected by the lack of uniformity and clarity in the lighting.

Additionally, signage within the museum is not properly placed or designed to guide visitors, resulting in difficulties in finding basic services such as bathrooms, elevators, and the appropriate route through the exhibitions. Lack of cohesion in the organization of the exhibition and insufficient information about permanent works contribute to widespread confusion among visitors.

Finally, the physical experience in the museum is influenced by the need to resort to digital information to complement information about the works, which can result in a disconnection between the physical and digital experience. Inadequate protection for certain exhibited objects and limited interaction with facilities provided to visitors also negatively affect the overall experience.

The lack of real accessibility in the museum contradicts the message it seeks to convey. Although the museum's main target audience is elderly national women, there is also a notable presence of young women and a significant number of international visitors. However, the lack of translation into English on physical signs, offering only this option through QR codes, reflects a lack of attention to the needs and expectations of this group of visitors, ignoring their complaints and generating a sense of exclusion.

This situation not only affects the experience of international visitors but also limits accessibility for those who prefer a more direct and tangible experience during their museum visit. The lack of response to these needs contradicts the inclusive message that the museum seeks to project, highlighting a gap between the public image of the museum and the reality of its experience for certain groups of visitors.